Quality Assurance
AS9100 Quality System
AS9100 is a widely adopted and standardized quality management system designed specifically for the aerospace industry. This standard provides suppliers with a comprehensive quality system for providing safe and reliable products to the aerospace and aviation industry. Every system, component and fixture that we manufacture must meet the strict AS9100 standards, whether they are aerospace, transportation or automotive.
The quality management system of Rosen Sunvisor Systems, LLC has been assessed for conformance with the provisions set forth in ISO 9001:2008, AS9100, Rev D.
The quality management system of Rosen Sunvisor Systems, LLC has been assessed for conformance with the provisions set forth in ISO 9001:2008, AS9100, Rev D.
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AS9100 Certificate of registration
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Warranty
Because of our AS9100 standards, every single system is inspected prior to shipment. Rosen Sunvisor Systems, LLC warrants our products to be free from defects in materials and workmanship for a period of 3 years from the date of purchase, provided the product is installed per the published installation instructions. This warranty does not cover any lens scratches, warping, brakeage or other damage due to misuse or neglect. This warranty is non-transferable and is activated by returning your warranty registration card.
Shipping Damage
If your package arrives damaged, please reject the delivery and ask for it to be returned to us. If you find that your item has been damaged after opening it, please take detailed pictures of the damage to the item and packaging and contact us for information.
Returns
Other than a warranty defect, products may only be returned in RESELLABLE AS NEW condition for a refund within 90 days of delivery.
A product is considered resellable as new if it only requires inspection and repackaging to be sold again as a new product.
If any work beyond basic repackaging is required, the product may be returned to the customer.
Examples of common rejectable causes include, but are not limited to:
Please do not remove the paper from the lenses until installation is complete and satisfactory. This will both protect them during the installation process, and help assure that they are able to be returned if a fit or function is not as desired.
For any questions regarding returns or our return policy, please contact [email protected].
A product is considered resellable as new if it only requires inspection and repackaging to be sold again as a new product.
If any work beyond basic repackaging is required, the product may be returned to the customer.
Examples of common rejectable causes include, but are not limited to:
- Removal of the protective paper from lenses.
- Lenses that have been scratched or marked through the protective paper.
- Scratched, scuffed or otherwise marked aluminum parts.
- Parts with obvious signs of installation wear.
Please do not remove the paper from the lenses until installation is complete and satisfactory. This will both protect them during the installation process, and help assure that they are able to be returned if a fit or function is not as desired.
For any questions regarding returns or our return policy, please contact [email protected].